We value your privacy. Our aim is to give full transparency on how we collect, use and share your personal information as it relates to the use of our website.
We are also committed to only asking you to provide the necessary information for your enquiry and care with us.
This privacy statement covers the services provided by our website. The purpose of this statement is to inform users of this website, what information is collected about you when you visit our site, how this information is used, if it is disclosed and the ways in which we protect your privacy.
This website is owned and operated by:
Vantage Medical Consultants LTD, a company registered in England and Wales with the company number:
Personal data refers to data which relates to a living individual who can be identified from the data held. We take the protection and respect of this data seriously.
You’ll notice that on our forms that we ask for some information about you so that we can contact you and deal with your enquiry, whether that’s regarding a treatment or service you’re interested in or for any other purpose. We only ask for information that we have a reason for and we will only ever use this information for the reason it was intended. We will never share your information with anyone unless it is required as part of your medical care.
Some of the information we might collect:
We use a practice management system called HeyDoc to manage all of our patient data. The system is fully compliant with data protection laws. You can read more about HeyDoc at https://www.heydoc.co.uk/
To keep you safe, we ask that you verify your identity with us. To do this, we use a system called Yoti, which provides facial recognition and Identity document checking services. They’re system is fully compliant withdata protection laws. You can read more about the Yoti system at https://developers.yoti.com/digital-id/security—data-protection and https://www.yoti.com/privacy/
We want to make your experience with us as personal as possible. In order to do this, we may analyse your personal information to create a profile of your interests and preferences so that we can contact you (if consent has been obtained) with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Google Analytics
We collect non-personal data through a third-party service, Google Analytics to collect standard internet log information. This information helps us to continuously make improvements to our site that will improve your experience with us and help to inform our marketing choices. This information cannot be traced back to you.
We might collect the following non-personal data:
Device type
Location
Browsing activity
We use a Google Analytics code on our site to gather statistical information. For more information on how Google Analytics processes this information, visit www.google.com/analytics.
Log files allow us to record visitors’ use of the site. This site’s administrative team puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
The confidentiality of your information, particularly in relation to your medical care is of paramount concern to us. To this end, we fully comply with Data Protection Legislation and Medical Confidentiality Guidelines.
Any information you provide will be held securely and in accordance with the Data Protection Laws. Whilst we will use industry standard technology designed to keep your personal data safe, please bear in mind though that it is impossible for us to guarantee that impenetrable security measures are in place. Consequently, you acknowledge that there may be circumstances (albeit highly unlikely) in which unauthorised persons may access your personal data.
Your personal details will not normally be disclosed to third-parties. In some circumstances however, we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Laws and used only to provide the services or information you have requested.
We may also disclose your personal data if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Vantage Medical LTD. We may also co-operate with law enforcement agencies in any official investigation and we may disclose your personal data to the relevant agency or authority in doing so.
You have the right to lodge a complaint with a supervisory authority at any time.
We try to be as open as possible on what information we hold. You have the right to access the personal information we hold about you at any time. If you wish to do this, please contact us. If we do hold information about you, you can ask us to correct any mistakes or request it to be deleted from our records.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
You can manage these small files yourself. Click here to learn more about cookies, what they are and how to manage them.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.
This site uses cookies for collecting non-personal user information from the site. This site does not collect any information about you except that required for system administration of the website.
Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.
Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookies.
This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, visit www.google.com/analytics.
This privacy policy only relates to our site and does not cover any links within this site to other websites. We encourage you to read the privacy statements on the other websites you might visit after clicking on an external link.
If you have any questions regarding our use of data, your privacy or the details about your care with us, please contact:
Enquries@topathome.co.uk
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you by means of a notice on our home page.
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